People Operations Specialist
525 Okeechobee Boulevard, 33401 West Palm Beach, Florida, United States
Full Time
9 hours ago
H1B Sponsor Likely
Key skills
ServiceNow
About this role
ServiceNow is a global market leader in Information Technology and Services, dedicated to transforming how we work through innovative technology. As a People Operations Specialist, you will support and streamline the employee journey on a global scale, enhancing the employee experience and collaborating with HR teams to provide timely information and support.
Responsibilities:
- Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers
- Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence – utilizing our innovative employee portal and live agent system to always ensure the highest quality service and seamless customer experiences
- Execute Global People Product-aligned processes with a focus on enhancing the employee experience. These processes may include creating offer letters and contracts, processing employee data, providing program and policy information, supporting employee learning platforms, and/or supporting Live Agent chat services
- Utilize operational knowledge and sound judgment to escalate issues or HR cases timely as necessary, capturing subject matter expertise and ensuring resolution against at-risk or breach of SLAs
- Empowering employees to self-serve their HR policy and process needs by leveraging and promoting our internal knowledge base
- Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points
- Perform audits and validations of HR Case transactions as required
- Provide feedback to Team Lead and/or Manager on experience and/or process improvement opportunities – identifying inconsistent, inefficient, and incongruent processes, policies, and practices to prevent and mitigate HR risk and compliance issues
- Provide project and User Acceptance Testing (UAT) support as required
- Developing and maintaining Standard Operating Procedure documents and response templates to streamline Care services and support functions