French Bilingual Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Remote Bilingual French Customer Service Representative. The role involves supporting customers with auto lease and loan insurance issues by making outbound informational calls to resolve discrepancies and ensure accuracy in documentation.

Responsibilities:

• Handle approximately 14 outbound calls per hour; position is 100% phone-based
• Contact customers to resolve insurance-related issues
• Verify insurance details directly with insurance agents (e.g., coverage limits, deductibles)
• Upload and document information accurately within internal systems
• Leave client-approved scripted voicemails when insurance agents are unavailable
• Ensure all insurance requirements are met in a timely and professional manner

Requirements:

• High School Diploma or equivalent
• Bilingual in French and English (spoken and written)
• Ability to type 30 WPM
• 1+ year of customer service experience, including retail, call center, office, data entry, or restaurant roles
• Comfortable being on the phone for the entire workday
• Ability to meet performance expectations (call volume, quality, accuracy)
• Positive attitude and strong customer-focused mindset
• Customer service or call center experience
• Strong communication and documentation skills
• Ability to follow scripts and detailed processes
• Time management and attention to detail