Vice President of Customer Management

Huella Jewelry is seeking a Vice President of Customer Management to lead their customer-facing strategy and operations. This role focuses on overseeing the full customer lifecycle, enhancing customer satisfaction, and managing teams across customer success and support.

Responsibilities:

• Develop and implement strategies to improve customer satisfaction and retention
• Lead and manage teams across customer success, support, and account management
• Build and optimize processes for onboarding and ongoing customer engagement
• Collaborate with sales, product, and operations teams to improve overall customer experience
• Track performance metrics and use data to drive continuous improvement
• Identify risks and opportunities within the customer lifecycle

Requirements:

• 8+ years of experience in customer success, account management, or related roles
• Experience leading teams in a remote or distributed environment
• Strong communication and organizational skills
• Ability to analyze data and make informed decisions
• Familiarity with CRM systems and customer management tools
• Bachelor's degree required