Key skills
AIMLGenerative AIClaudeRAGSaaSProduct Management
About this role
* Design and ship AI-powered product solutions using Generative AI, AI Actions, AI Workflows, AI/ML, and intelligent automation.
* Define and balance contextual intelligence vs. conversational AI systems, knowing when workflows should branch into full conversations.
* Drive AI behavior specifications, not just functional flows — including handling non-determinism, output validation, and safety considerations.
* Work hands-on with the Now Platform AI ecosystem: Now Assist, AI Skills, tools, MCP Server, and external models (e.g., Claude).
* Apply strong understanding of AI concepts such as RAG, grounding, tool calling, context windows, hallucination mitigation, and evaluation.
* Partner closely with UX teams to design, prototype, and iterate on modern AI-driven user experiences.
* Collaborate deeply with engineering, UX, and domain SMEs to navigate ambiguity, dig into use cases, and unblock unknowns.
* Bring solid knowledge of Now Platform fundamentals including Flow Designer, Integration Hub, Orchestration, and platform extensibility.
* Demonstrate hands-on experience with prompt engineering, AI skill creation, and AI workflow design.
* Understand the Customer / Success domain, key personas, and their Jobs to Be Done (JTBDs).
* Operate with a strong sense of urgency, delivering high-quality features on time in a fast-moving AI landscape.
* Adapt quickly and work effectively in a rapidly evolving AI ecosystem (Now Assist, partner LLMs, tooling changes).
* 4–7 years of Product or Technical Product Management experience on SaaS or enterprise platforms.
* 2+ years working on AI, automation, or intelligent workflow products.