Relationship Banker

Grow Your Banking Career Here
This position is a great opportunity for individuals looking to launch or grow a career in banking. As a Relationship Banker, you’ll learn the fundamentals of customer service and banking while building meaningful relationships and helping customers achieve their financial goals. If you enjoy helping people, learning new skills, and being part of a supportive team, this role is a strong first step in your career path.

 

What You’ll Do

• Provide a welcoming, positive experience by listening to customers, identifying their needs, and offering helpful solutions and bank products.
• Learn how to process everyday customer transactions accurately and efficiently, including opening and maintaining personal and business accounts.
• Support branch success by working as part of a team to meet individual and shared goals.
• Recognize when customers have more complex financial needs and connect them with experienced subject‑matter experts.
• Build confidence through required outbound calls that help strengthen customer relationships and encourage retention.
• Participate in ongoing training, coaching, and development opportunities to build banking knowledge and grow professionally.
• Handle customer concerns with empathy and professionalism, learning how to de‑escalate situations and find solutions while following bank guidelines.
• Perform all responsibilities in accordance with bank policies and procedures, the Corporate Code of Conduct, the Bank Secrecy Act, and all applicable state and federal laws and regulations.

Why This Role Matters
This role provides hands‑on experience, structured training, and exposure to multiple areas of banking—creating opportunities for future advancement within the organization.

Qualifications

High school diploma or equivalent

Previous teller or cash handling experience 

Previous customer service experience

Previous sales experience

Knowledge of bank accounts and services, policies and procedures, and regulations

Experience with banking software

Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Strong sales, interpersonal, and communication skills Reasoning

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations