Network Visibility Engineer

AMroute LLC is seeking a Senior Network Visibility Engineer to enhance their enterprise-wide network monitoring and intelligence tooling. The role involves ensuring that telemetry flows into a centralized Observability Platform for unified visibility and reporting, while contributing to the deployment and integration of tools like LogicMonitor, ThousandEyes, and NetBrain.

Responsibilities:

• Contribute to the enterprise LogicMonitor deployment: collector management, device onboarding, datasource configuration, and platform health as part of the network visibility team
• Develop and maintain LogicMonitor dashboards, alert thresholds, and escalation policies covering network infrastructure including routers, switches, firewalls, load balancers, and wireless
• Build and customize LogicModules (DataSources, EventSources, PropertySources) to extend monitoring coverage for bespoke or non-standard network devices
• Support the onboarding of new network infrastructure into LogicMonitor as the organization grows, working toward comprehensive coverage of critical network assets
• Assist with integrating LogicMonitor alert data into ServiceNow for automated incident creation and into Grafana for unified cross-platform dashboarding
• Work within the team to support and expand the ThousandEyes deployment including Enterprise Agent rollout, Cloud Agent utilization, and test configuration across the network estate
• Design and maintain synthetic monitoring tests (HTTP, BGP, network path, DNS, voice) covering critical internal services, SaaS applications, and internet egress paths
• Leverage ThousandEyes path visualization and BGP route monitoring to proactively identify network degradation, ISP issues, and cloud provider reachability problems
• Help integrate ThousandEyes alert data and metrics into Grafana dashboards and ServiceNow incidents for centralized correlation with other network events
• Use ThousandEyes data to support root cause analysis, capacity planning, and vendor SLA validation
• Contribute to the NetBrain platform including network discovery, topology mapping, and device inventory synchronization with the broader CMDB
• Build and maintain NetBrain Runbooks to automate network diagnostics and troubleshooting workflows, reducing mean time to resolution for network incidents
• Develop Dynamic Maps and network topology views that support NOC operational workflows and Grafana observability dashboards
• Leverage NetBrain's automation capabilities to help execute pre/post-change validations and network state verification
• Support CMDB accuracy efforts by ensuring NetBrain discovery remains synchronized with ServiceNow asset records
• Build and maintain Grafana dashboards that aggregate network visibility data from LogicMonitor, ThousandEyes, NetBrain, and CloudWatch into unified network health views
• Support alert routing from network tools into the centralized alerting framework and ServiceNow event management
• Collaborate with platform teams to ensure network telemetry is correctly labeled, normalized, and queryable within the Observability Platform
• Contribute network-layer context to shared NOC dashboards, enabling Tier-1 teams to triage network events with minimal escalation
• Contribute to team standards for network device naming, monitoring coverage, alert severity, and escalation paths across all network monitoring tools
• Produce and maintain documentation including runbooks, onboarding guides, and monitoring coverage matrices
• Collaborate with NOC, Network Engineering, Cloud, and SRE teams to continuously improve network visibility and reduce alert noise
• Mentor junior engineers on tool usage, network monitoring best practices, and observability concepts

Requirements:

• 7+ years of experience in network engineering, network operations, or network monitoring/observability roles
• Hands-on experience working with LogicMonitor at enterprise scale, including datasource configuration and custom LogicModule development
• Proven expertise with ThousandEyes — agent deployment, synthetic test design, path analysis, and BGP monitoring
• Experience contributing to NetBrain deployments for network topology mapping, runbook automation, and network diagnostics
• Strong understanding of enterprise network architecture: LAN/WAN, data center fabric, SD-WAN, firewall/load balancer, and cloud networking (AWS, Azure, or GCP)
• Familiarity with network protocols relevant to monitoring: SNMP, ICMP, BGP, OSPF, DNS, HTTP/S, and network path tracing
• Experience integrating network monitoring tools with ServiceNow (event management, CMDB, incident automation)
• Ability to build and maintain Grafana dashboards sourcing data from multiple network monitoring platforms
• Proficiency in scripting for automation and integrations — Python or similar (Bash, PowerShell acceptable)
• Strong communication skills — able to translate network visibility data into clear reporting for engineering and operations stakeholders