Customer Service Senior Representative - Patient Scheduling-Accredo - Remote

The Cigna Group is a healthcare company that is seeking a Senior Customer Service Representative to support the Central Nursing Team in a dynamic, remote environment. The role involves assisting both internal and external clients by clarifying and researching information, scheduling home infusion visits, and resolving non-clinical issues.

Responsibilities:

• Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches
• Completes all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy
• Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service
• Works with various staff, departments, and prescribers via fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask
• Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion
• Responds timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules
• Investigate/research issues and provide resolution
• Take initiative for problem solving with ability to multitask effectively and use critical thinking
• Correct and timely entry of data in appropriate systems

Requirements:

• High School education or GED required
• 5+ years of relevant Customer Service experience
• High proficiency and regular use of Excel and Outlook required
• A pro-active work ethic with ability to be managed/trained virtually
• Be detailed oriented
• Excellent written and oral professional communication skills
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions
• Position is fully remote however candidate -- MUST BE WITHIN 50 MILES OF AN ACCREDO OFFICE