Sales Customer Strategy and Growth Manager (CPG)

O-I is a leading producer of glass bottles and jars worldwide, dedicated to crafting high-quality glass packaging for various industries. The Customer Strategy & Growth Manager will drive profitable growth by defining and executing customer strategies, ensuring alignment with regional and global priorities.

Responsibilities:

• Own delivery of annual budget, volume, revenue, and growth targets for assigned customers
• Define and execute customer strategies aligned with category, regional, and global priorities
• Build, manage, and convert a robust growth pipeline across near-, mid-, and long-term horizons
• Protect and expand share through strategic customer engagement and portfolio growth initiatives
• Develop and execute customer-specific growth plans focused on mix optimization, innovation, and share gain
• Build and maintain strong senior-level customer relationships and position the company as a strategic growth partner
• For global accounts, align local execution with global account plans and enterprise priorities
• Own customer forecasting, volume phasing, and performance tracking
• Lead pricing, contract negotiations, renewals, and long-term agreements within established frameworks
• Proactively identify risks to current- and future-year performance and lead mitigation and offset actions
• Lead cross-functional teams to ensure customer commitments are executable and delivered flawlessly
• Serve as the escalation point for major commercial and operational issues
• Lead business reviews and strategic planning cadences appropriate to customer complexity
• Apply deep understanding of customer, category, and market dynamics to inform strategy and decisions
• Success measured by achievement of financial targets, pipeline strength and conversion, share growth, forecast accuracy, and quality of cross-functional execution

Requirements:

• Bachelor's degree in business, Marketing, Economics, Finance, etc or equivalent combination of education and relevant professional experience
• 5 -10 years of progressive demonstrated experience in customer-facing, commercial, or growth-related roles such as: Account Management, Customer Strategy, Commercial Strategy/Business Development
• Experience leading complex customer strategies across categories and regions
• Proven track record of building and converting growth pipelines, including near‑term and long‑term opportunities
• Experience influencing and leading cross‑functional teams (e.g., Operations, Supply Chain, Finance, Marketing) without direct authority
• Customer-facing experience at senior stakeholder level, including negotiation, strategic planning, and executive engagement