Senior Site Reliability Engineer, Messaging Services

The National Basketball Association (NBA) is a global sports and media organization, and they are seeking a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of their enterprise messaging and collaboration platforms. This role involves managing complex issues, leading incident responses, and providing high-touch support for the NBA Executive Leadership Team during critical operations.

Responsibilities:

• Own reliability and operational excellence for messaging and collaboration platforms
• Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services
• Lead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenarios
• Design and operate highly available, secure, and compliant messaging architectures
• Automate operations using PowerShell and Microsoft Graph
• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations
• Provide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency
• Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery
• Participate in a formal rotating on‑call schedule
• Provide after‑hours, weekend, and holiday support
• Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
• Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications
• Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential

Requirements:

• A bachelor's degree in computer science or related technical field
• 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering
• Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments
• Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)
• Advanced PowerShell automation skills
• Experience supporting Slack enterprise environments
• Proven ability to support executives and business‑critical operations with urgency and precision
• Calm, decisive, and effective during live incidents and high‑visibility NBA events
• Participate in a formal rotating on‑call schedule
• Provide after‑hours, weekend, and holiday support
• Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
• Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications
• Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential