Senior Product Manager, AI

WelcomeHome Software is an Atlanta-based SaaS startup dedicated to building a leading Customer Relationship Management platform for the senior living and home care sectors. They are seeking a Senior AI Product Manager to define and drive the AI roadmap, focusing on high-impact opportunities and ensuring dependable and high-impact product delivery.

Responsibilities:

• Define AI product strategy & priorities
• Identify where AI meaningfully differentiates our products, translating technical capabilities into clear business impact
• Evaluate and prioritize AI opportunities across the product portfolio
• Make clear recommendations on where to invest, and where not to
• Align leadership on product related AI opportunities, tradeoffs, and risks
• Appropriately identify risks related to accuracy, bias, and user trust
• Push back when ideas are unlikely to deliver value
• Create data-driven frameworks for evaluating AI outputs and performance for both net new features as well as maintenance for existing products
• Define and uphold acceptable quality thresholds and guardrails (including quantitative accuracy and precision requirements)
• Introduce lightweight processes for experimentation, iteration, and improvement
• Help the product team develop a consistent approach to AI feature development
• Turn ambiguous ideas and problems into clear, testable opportunities
• Rapidly prototype and validate concepts using AI tools (LLMs, APIs, no/low-code)
• De-risk solutions before involving engineering
• Define lean, high-value MVPs with clear success criteria
• Partner with engineering to ship solutions that balance speed, quality, and scalability
• Make build vs. buy vs. partner decisions to minimize lift, working with WelcomeHome’s Compliance and Legal departments to ensure the appropriate technical, compliance, and safeguards are in place

Requirements:

• 5+ years of SaaS product management experience
• A deep background in statistics and/or computer science
• Proven experience shipping on AI-powered products or features
• Strong fluency in APIs, data analysis, and experimentation frameworks to drive product development and iteration
• Track record of owning ambiguous or uncharted product areas
• Strong understanding of how AI systems behave (including a natural skepticism surrounding AI's limitations and necessary tradeoffs)
• A penchant for sweating the details
• Familiarity with prompt design, evaluation methods, or AI tooling ecosystems