ChainguardRemote
Senior Customer Success Manager - Federal
United States of America
Full Time
2 hours ago
00$165,000 USD
H1B Sponsor Likely
Key skills
Public Sector Domain KnowledgeCustomer SuccessProfessional ServicesTechnical Account ManagementSalesSolutions EngineeringTechnical SupportSupply Chain SecurityDevSecOpsApplication SecuritySecurity InfrastructureRegulatory ComplianceVulnerability ManagementSoftware Development LifecycleCloud Computing AWSCloud Computing GCPCloud Computing AzureContainersLinuxPriority ManagementEntrepreneurial MindsetAWSAzureGCPAccount Management
About this role
Chainguard is the trusted source for open source, helping organizations build faster and stay compliant. As a Senior Customer Success Manager, you will be the primary point of contact for Federal customers, leading onboarding, implementation, and adoption efforts while collaborating with various internal teams to ensure customer success.
Responsibilities:
- Lead the technical onboarding process for new customers
- Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues
- Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard
- Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles
- Develop relationships with multiple levels of customer stakeholders from technicians to CISOs
- Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks
Requirements:
- 5+ years experience in Public Sector facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support
- Relevant domain knowledge of one or more of the following; Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle
- This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy
- Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field
- Driven, high emotional intelligence, and strong priority management skills
- Previous early-stage startup experience
- Passion for technology & cybersecurity
- Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle