Own reliability and operational excellence for messaging and collaboration platforms.
Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios.
Design and operate highly available, secure, and compliant messaging architectures.
Automate operations using PowerShell and Microsoft Graph.
Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.
Participate in a formal rotating on-call schedule. Provide after-hours, weekend, and holiday support.

A bachelor's degree in computer science or related technical field
10+ years of experience in enterprise messaging, infrastructure, or reliability engineering
Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments
Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)
Advanced PowerShell automation skills
Experience supporting Slack enterprise environments
Proven ability to support executives and business-critical operations with urgency and precision
Calm, decisive, and effective during live incidents and high-visibility NBA events

Senior Site Reliability Engineer, Messaging Services

Key skills