IT Operations & Cloud Engineer

OPEN Health is seeking an IT Operations & Cloud Engineer to act as a cross-functional technical expert within our IT team. This hands-on role focuses on managing the Microsoft ecosystem, ensuring stability and security while driving improvements across IT operations, cloud engineering, and security.

Responsibilities:

• Managing day-to-day administration of Microsoft 365 including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• Overseeing Azure tenant configuration, resource governance, and subscription hygiene
• Monitoring and optimizing Azure spend through cost controls, right-sizing, and reserved instance
• Leading SharePoint governance, site architecture standards, and permission models
• Maintaining and enhancing Microsoft Intune device management policies across platforms
• Supporting cloud environments across Azure, with familiarity in AWS as a plus
• Serving as the internal escalation point above MSP L1 and L2 for complex or recurring issues
• Handling break-fix support, onboarding and offboarding, and access management independently
• Triaging and resolving tickets outside MSP scope or SLA requirements
• Documenting resolution patterns and contributing to knowledge base development
• Administering Microsoft Defender suite including Endpoint, 365, and Identity, and responding to security alerts
• Managing Conditional Access policies, MFA enforcement, and Zero Trust controls within Entra ID
• Coordinating with MSP CSOC for incident response and threat escalation
• Supporting vulnerability management, patching compliance, and security posture reviews
• Assisting with audit readiness, data governance, compliance frameworks, and IT assessments
• Managing hybrid and cloud-native infrastructure including DNS, identity, and basic networking
• Supporting infrastructure automation using PowerShell, Azure CLI, or similar tools
• Participating in change management, system patching, and platform upgrades
• Maintaining accurate documentation of systems, configurations, and network topology

Requirements:

• 3 to 6 years of hands-on experience in IT operations or cloud engineering roles
• Strong experience administering Microsoft 365 across the full suite
• Practical experience with Azure including cost management, identity and access management, and resource administration
• Familiarity with Microsoft Defender, Conditional Access, and Entra ID
• Experience working alongside or managing a Managed Service Provider relationship
• Proficiency in PowerShell for scripting and automation
• Strong written and verbal communication skills, with the ability to document clearly and escalate effectively
• Ability to work independently with minimal supervision across time zones
• Microsoft certifications such as MS-102, AZ-104, SC-300, or equivalent
• Experience with SharePoint governance, Viva, or Power Platform
• Familiarity with Azure Cost Management, FinOps practices, or licensing optimization models
• Exposure to ITSM platforms such as ServiceNow, Freshservice, or Jira Service Management
• Experience within healthcare, life sciences, or other regulated environments
• Experience supporting global or multi-region environments