Manager, Customer Success - Tax

Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. The Manager of Customer Success will lead a team responsible for enhancing customer satisfaction and retention by driving adoption and ensuring exceptional experiences for clients.

Responsibilities:

• Manage and develop a team of Customer Success Managers supporting both high-value and emerging accounts
• Set goals, monitor KPIs (retention, utilization, health scores), and ensure accountability
• Oversee success planning and engagement strategies for different customer segments
• Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience
• Identify and implement scalable processes, tools, and best practices to improve efficiency and impact
• Act as the point of contact for critical issues and executive-level customer interactions
• Recruit, onboard, and mentor team members to build skills and career growth
• Use analytics to inform strategy, forecast risks, and identify opportunities for expansion