Implementation Analyst

Description

Job Summary:

The Implementation Analyst I role manages implementation projects for broker teams conducting employee benefit services and enrollments. The purpose of this position is to partner with the broker team in the onboarding process to gather information on the client's current Benefit processes and to effectively configure the Benefits Administration portal.

In this role you will work under the direction of the department manager and closely with the Broker team to ensure their client expectations are continually met or exceeded. You will provide implementation project management, system configuration, and ongoing technical support to new and existing clients.

Primary Duties and Responsibilities: 

The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbents may be required to perform other related duties as assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties.

· Manage assigned projects using effective project management approaches with the goal of meeting business and IT objectives. Ownership of assigned project deliverables.

· Ability to identify and document business rules, data types, and conversion requirements.

· Responsible for ensuring system configuration is in accordance with required documentation to include quality assurance and testing to ensure accuracy before delivery.

· Census and Enrollment Data management and Quality Assurance. Troubleshooting issues in format, data, and reports related to the conversion of the data and communicating with internal partners and discussing key findings during the conversion process. 

· Support the flow/timeline of the implementation to the established deadlines and escalate when necessary.

· Provide brokers with direction, training, and ongoing technical support.

· In partnership with the Broker team, support the handoff process from Implementation to Service/Account Management to ensure employer group satisfaction and continuity.

· Consistently maintains security and confidentiality of all client data per client, platform, company policy and HIPAA requirements.

· Effectively communicates technical issues and problems to non-technical clients.

· Balance competing priorities on multiple projects.

· Diagnoses and solves technical problems.

· Works collaboratively with internal partners to resolve issues.

· Gain knowledge of and ability to manipulate most areas of implementation and system configuration.

· Maintain knowledge and competence in most aspects of implementation and system configuration.

· Retain accountability for successful implementation projects.

· Respond to email and phone requests for support in a timely fashion.

· Participate in staff meetings, conference calls, and other meetings, as needed.

· Participate in training, shadowing, and ongoing learning to build knowledge of implementation and system configuration processes. 

Type and Scope of Supervisory Responsibilities:

• None

Requirements

Skills and Qualifications:

· Basic Insurance and Employee Benefit knowledge (preferred but not required)

· Ability to work independently

· Proficient Microsoft Office skills

· Project management skills

· Strong Technical aptitude

· Strong attention to detail

· Strong analytical ability, excellent communication skills, both written and verbal, with the ability to manage projects and multiple priorities simultaneously

· Ability to handle and resolve issues

· Strong customer service skills

· Ability to be an effective team member and work well with others

· Must be able to work outside of normal work hours on occasion

Work Experience Required for this Job:  

• 1 years' experience in a role that had data analyst and/or project management exposure

Education Required for this Job: 

• Bachelor’s Degree (preferred but not required)
• Proficient Microsoft Office Skills (may be required to complete proficiency testing)

Attendance Requirements:

• Daily online attendance required in remote work environment during normal business working hours
• In-person and/or hybrid attendance occasionally required for company and/or team meetings
• The Company reserves the right to require in-person attendance at the Company’s worksite at any time. The Company also reserves the right to make full-time attendance at the Company’s worksite an essential job function for this position if attendance becomes necessary to increase productivity, to develop teamwork, to conduct training, to better address      customer needs, or to accomplish any other valid business goal. If full-time attendance requirements for this position materially change, the Company will provide thirty (30) days’ prior notice of the change.

Position Type/Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. for the employee’s work location. Occasional evening and weekend work may be required as job duties demand.
• Core business hours are 8:00 a.m. to 5:00 p.m. CST but the employees’ schedules are at the discretion of the supervisor and dependent on the needs of the business.

Travel:

• Travel is primarily local during the business day, although some out of area and overnight travel may be expected

Physical Abilities Required for this Job:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for extended periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to fifteen pounds. 
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Abilities Required for this Job:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.