Call Center Agent

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Introduction

Be part of a fast-paced, communication-driven environment where customer interaction is key. This role is ideal for individuals looking to build experience in customer support and professional communication.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries, requests, and issue resolution.
• Follow call scripts and company procedures.
• Document customer interactions accurately.
• Meet daily performance and quality targets.
• Collaborate with team members to improve service delivery.

Qualifications

• Strong verbal communication and active listening skills.
• Comfortable working in a high-volume call environment.
• Reliable, punctual, and detail-oriented.
• Goal-oriented with the ability to meet targets.
• Basic computer skills (data entry, CRM systems).
• Entry-level candidates welcome; training provided.

Additional Information

• Competitive salary
• Growth opportunities within the company
• Professional development and skill-building environment
• Supportive and collaborative team culture
• Stable, full-time employment