Sr Replacement Accts Rep

A Day in the Life:

The Senior Account Representative will assist in new hire training and providing support to the Replacement Accounts Manager, Supervisor, and/or Administrator.  The Senior Account Representative requires flexibility in providing back-up support for other Senior and Replacement Accounts Representatives and the handling of special projects as assigned by the Manager.  If you enjoy teamwork, this role is for you! This is a challenging, rewarding fleet replacement position with opportunities for additional learning and growth!

We expect the starting salary to be $19.00 per hour commensurate of experience. 

What You’ll Do:

• Train new Replacement Accounts employees and existing employees on their job functions.
• Act as a backup for Replacement Accounts Representatives when assistance is needed with their workloads.
• Complete and distribute reports as needed.
• Assist co-workers in upskilling and coaching as needed.
• Report any system issues to Replacement Accounts Manager, Supervisor, or Administrator.
• Assist Replacement Accounts Representatives, Branches, Fleet Replacement Account Managers and Sales with any issues that need special attention.
• Develop a working knowledge of fleet accounts and/or assisted support accounts.
• Lead team huddles.
• Special projects as assigned by Replacement Accounts Manager, Supervisor, or Administrator.
• Conduct rental contract quality audits on assigned Account Representatives. 

 

What We’re Looking For:

• Highschool diploma or equivalent required, associate's degree or higher preferred
• Account Representative or account management experience with a minimum of 6 months in an account representative role required.
• Demonstrate the ability to work well with others
• Strong understanding of the insurance replacement business
• Working knowledge of Microsoft Office (emphasis Excel and Word)
• Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, EDICAR, GAR and DASH
• Well-developed oral and written communication skills
• Well-developed organizational and problem-solving skills
• Ability to work in a changing environment
• Strong commitment to customer service
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Results driven, ability to make decisions and help solve problems
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Courageous leadership and accountability.

 

What You’ll Get:

• 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.   US EEO STATEMENT  At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.  Individuals are encouraged to apply for positions because of the characteristics that make them unique.  EOE, including disability/veteran