Cisco Voice Engineer (Project-Based)

The Intersect Group is seeking a Cisco Voice Engineer to lead solution engineering efforts for project-based initiatives. The role involves designing, deploying, and maintaining Cisco voice environments, providing user training, and ensuring optimal performance and reliability of voice systems.

Responsibilities:

• Lead solution engineering efforts for project-based initiatives, delivering well-defined and properly scoped Cisco voice environment implementations aligned with project objectives
• Design, deploy, and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice applications
• Configure and support Cisco IP telephony devices, including phones, gateways, and voice routers
• Provide end-user training and ongoing support for voice systems and devices
• Monitor voice network performance and implement improvements to optimize reliability and efficiency
• Perform regular system upgrades, patching, and backups to ensure performance, stability, and security
• Troubleshoot and resolve voice-related issues, including call quality problems and system outages
• Collaborate with network, security, and systems teams to ensure seamless integration of voice and data networks
• Document configurations, processes, and troubleshooting procedures to support internal knowledge sharing

Requirements:

• Strong experience with Cisco Voice solutions in medium to large enterprise environments (3+ years)
• Hands-on expertise with Cisco Unified Communications Manager (CUCM), Unity Connection, and Cisco voice gateways
• Solid understanding of LAN/WAN networking fundamentals as they relate to voice systems
• Proficiency in troubleshooting voice networks, including QoS, dial plans, and call routing
• Experience working with VoIP protocols such as SIP, H.323, and MGCP
• Experience defining project scope, planning, and execution
• Cisco certifications such as CCNA, CCNP, or similar
• Previous experience working within a Managed Services Provider (MSP) environment