Salesforce Business Analyst

Tate & Lyle is a company that focuses on innovative food and beverage solutions, and they are seeking a Salesforce Business Analyst to partner closely with stakeholders. This role involves translating business needs into scalable Salesforce solutions, advocating for user experience, and executing on the strategy set by the Product Owner.

Responsibilities:

• Build deep-rooted trust with BPOs and cross-functional leaders by acting as their internal consultant and Salesforce expert. You will represent their interests during technical discovery and ensure all system changes align with their strategic goals. You will advise them on what is easily achievable in the system and what is more challenging towards creating good, aligned ways forward
• Serve as a passionate advocate for the Sales and Tech Service teams. Proactively identify friction, frustration or confusion points in their daily workflows and design enhancements that help them be more efficient and effective in the system in doing their work and managing customer relationships. Serves as key believer user experience is a key driver for adoption
• Analyze, map, and optimize end-to-end business processes. You won't just "take orders"; you will challenge existing workflows, siloed thinking to find efficiencies and better, more effective ways of working always keeping in mind the results, user experience and the customer’s experience, then engineer them into Salesforce using advanced declarative tools or code where necessary for small to moderate changes and working with our IT Salesforce Lead for larger changes
• This role reports to the Product Owner, Salesforce Excellence Lead in the business, who sets the strategy, direction and priorities for Salesforce. The role will be executing that strategy in concert with the Product Owner and must work seamlessly with our internal Salesforce IT team and external IT support partners in evolving Salesforce. The combination of strong business ownership and direction combined strong Salesforce talent and deep knowledge and capability in the business combined with close partnership with internal IT provides significant capabilities to deliver a continuously improving Salesforce ecosystem for business impact
• Deep understanding of CPQ so that in partnership with technical development to ensure we are able to capture the pipeline and in the future customer contract and pricing integration with SAP
• Navigate BPOs through complex data challenges. Understand the deep architecture of how data flows and links within the system to ensure data integrity and actionable reporting

Requirements:

• Minimum 4+ years of hands-on experience in Salesforce administration or development, with a proven track record of driving system adoption in a fast-paced environment
• Salesforce Administrator certification is required
• Deep understanding of Salesforce CPQ and Salesforce Revenue Cloud architecture and configuration
• Deep expertise in Salesforce Flow is required, including designing, building, and maintaining automation that supports and enhances business processes
• Strong skills in data modeling and management, including experience with Data Loader and an understanding of relational database concepts
• Exceptional ability to translate 'business speak' into 'technical requirements.'
• A genuine 'customer-first' mindset
• Platform App Builder or Developer certifications are highly preferred
• Working knowledge of Apex and Lightning Web Components is preferred to enable effective collaboration with IT and understanding of technical solutions
• Experience with integrations with SAP and other business tools