Customer Service Representative

Unrivaled Teamwear is a parent company of industry leaders in the sports and team apparel space. The Customer Service Planner plays a critical role in delivering exceptional customer experience by supporting sales partners and managing order lifecycles while ensuring accurate and timely order processing.

Responsibilities:

• Accurately enter and maintain customer orders within SAP S/4HANA Order Management systems. Includes manual and EDI orders
• Validation of SKU-level attributes (style, color, size, and pricing)
• Order lifecycle tracking from entry through fulfillment
• Monitor order status and proactively communicate availability, production updates, and container tracking information to Sales and internal stakeholders
• Research, troubleshoot, and resolve order-related issues by collaborating cross-functionally with Sales, Supply Chain, Accounting, and Business Integration teams
• Maintain accurate records and system data including master files, standing orders, material determinations, and UPC databases
• Serve as a reliable point of contact for customer inquiries, providing prompt, professional, and solutions-oriented responses
• Maintain daily order activity tracking and provide regular status updates to the Retail Service Manager
• Uphold the company’s professional reputation by delivering consistent, high-quality customer service
• Assist Sales with new customer setup and onboarding processes
• Prepare and distribute product literature, CADs, colorways, price lists, and product samples as requested
• Coordinate with the Accounting Department regarding billing, credits, and account-related questions
• Support internal teams by sharing information, providing documentation, and assisting with special projects or peak workloads
• Participate in team meetings, training sessions, and cross-functional discussions as required
• Perform additional administrative or clerical duties as assigned to support business needs

Requirements:

• High school diploma or equivalent
• Prior customer service and data entry experience (retail or order management preferred)
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Experience working with ERP systems; SAP S/4HANA Order Management experience strongly preferred
• Strong written and verbal communication skills with the ability to interact professionally with internal and external stakeholders
• Proficiency with PC-based systems, office equipment, and standard business tools
• Order management experience