Network Operations Squad Engineer

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. As a Network Operations Squad Engineer, you will manage client relationships, lead offshore engineering resources, and ensure seamless network operations through proactive monitoring and rapid incident response.

Responsibilities:

• Manage clients within your assigned squad, acting as a primary technical point of contact
• Lead and mentor rotational offshore engineer resources, providing guidance and training
• Collaborate with other network engineers across squads and other technology towers (Windows, Citrix, Database, etc.) to resolve complex issues
• Continuously monitor Logic Monitor dashboards throughout the day, checking Bandwidth, QoS, and other critical charts for potential issues
• Generate and present comprehensive reports to leadership and squad clients on squad performance and network health
• Respond and act on tickets with urgency to prevent breaches of NCT (Next Check Time) and maintain high CEQ (Customer Experience Quality) audit scores
• Actively participate in all Major Incidents (MI) related to your squad, assisting clients with network health checks and in-depth troubleshooting
• Independently troubleshoot, resolve, and conduct root cause analysis for network issues, major incidents, and outages
• Independently process routine requests for network services, access, and documentation
• Configure, maintain, and operate a variety of network devices including routers, switches, firewalls, load balancers, and monitoring tools
• Independently own and drive major or multiple concurrent minor network infrastructure projects from concept to completion, including requirements gathering, task delegation to peers, implementation, reporting to senior leadership, turn-up, testing, and hand-off
• Work diligently to remediate any audit findings within your squad to ensure compliance
• Provide mentoring and training to engineering resources on the team, including peers and junior engineers
• Maintain a broad understanding of the function of multiple technology fields, including applications, server infrastructure, database, and web, and how they interoperate with the network infrastructure
• Be prepared for workload efforts that consistently extend beyond standard shift hours
• Participate in an on-call rotation as a mandatory requirement of the role
• Demonstrate the ability to deliver on senior leadership requests, even under highly stressful conditions, with very short timely commitments

Requirements:

• 2-5 years of progressive experience in network engineering and operations, with demonstrated ability to lead or guide junior resources
• 2-3 years configuring, maintaining, and operating enterprise-grade network devices (routers, switches, firewalls, load balancers)
• 1-2 years with network monitoring tools, with specific experience in Logic Monitor highly preferred
• 1+ year integrating and managing networking components within Cloud Providers, specifically Azure
• Strong proficiency in network troubleshooting, root cause analysis, and incident resolution
• Hands-on experience with network device configuration and management (Cisco, Juniper, Palo Alto, F5, etc., or similar enterprise vendors)
• Proven ability to guide or mentor junior/rotational engineering resources
• Experience participating in or leading minor network infrastructure projects from initiation to completion
• Solid understanding of networking principles (TCP/IP, routing protocols, switching, VPNs, QoS)
• Experience with ITIL processes, particularly incident, problem, and change management
• Excellent verbal and written communication skills for client interaction, reporting, and documentation
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment
• Strong commitment to meeting deadlines and working extended hours when necessary
• Relevant industry certifications (e.g., CCNA, Microsoft Azure certification)
• Experience with scripting or automation (e.g., Python, Ansible) for network tasks
• Familiarity with IT security best practices and compliance frameworks