Systems Engineer III - Atlassian

LVT (LiveView Technologies) is redefining how businesses operate in the physical world with AI-driven solutions. They are seeking a Systems Engineer III to manage and optimize their Atlassian product suite, ensuring secure and efficient project management and collaboration infrastructure.

Responsibilities:

• Own day-to-day administration of the Atlassian Cloud suite (Jira Software, Jira Service Management, Confluence, and related products)
• Design, configure, and maintain projects, workflows, screens, fields, schemes, permissions, automation rules, and notification schemes — balancing flexibility for teams with sustainable, standardized governance across the org
• Build and maintain dashboards, JQL filters, and reporting to give leadership and teams clear visibility into work, capacity, and delivery health
• Lead Atlassian governance: drive standards for project setup, naming conventions, custom field hygiene, and lifecycle management to keep the environment performant and maintainable
• Evaluate, install, configure, and manage Atlassian Marketplace apps; rationalize the app footprint over time
• Plan and execute migrations, version upgrades, and platform changes with minimal disruption to end users
• Build automation using Jira Automation, ScriptRunner, or similar tooling to eliminate manual work and enforce process consistency
• Provide tier-2/3 support, troubleshooting, and escalation handling for Atlassian-related issues
• Partner with engineering, PMO, IT, and business teams to gather requirements and translate them into well-architected Atlassian solutions
• Develop and maintain clear admin documentation, end-user training materials, and runbooks
• Plan, implement, and manage integrations between the Atlassian suite and other SaaS applications (e.g., Salesforce, Google Workspace, Microsoft 365, Slack, GitHub, identity providers, etc.)
• Ensure seamless, secure, and well-governed access to SaaS resources for employees
• Partner with application owners to understand integration requirements and provide technical guidance on the right approach (native connectors, API integrations, iPaaS, etc.)
• Monitor the health, performance, and cost of SaaS integrations; proactively identify drift, failures, and optimization opportunities
• Contribute to broader SaaS administration and lifecycle work as part of the systems engineering team
• Implement and enforce security best practices across the Atlassian suite, including SSO/SCIM configuration, permission models, data classification, and audit logging
• Participate in security audits, access reviews, and compliance initiatives (e.g., SOC 2) as they relate to managed systems
• Identify and mitigate potential security risks and vulnerabilities within the environment, partnering with the Security team on remediation
• Work closely with other IT teams (Security, Networking, Applications, Engineering) to ensure smooth, coordinated operation of systems
• Communicate effectively with both technical and non-technical stakeholders regarding system changes, outages, roadmap, and project updates
• Participate in project planning and execution, providing technical expertise, scoping, and pragmatic guidance
• Analyze and resolve complex technical issues across Atlassian, integrated SaaS applications, and (where applicable) underlying cloud infrastructure
• Perform root-cause analysis on recurring problems and design durable solutions, not just fixes
• Continuously look for opportunities to simplify, automate, and improve the systems landscape

Requirements:

• At least 4 years of deep, hands-on experience administering and scaling the Atlassian product suite (Jira and Confluence) within a growth-oriented environment
• Advanced expertise in the design and configuration of Jira and Confluence, specifically around complex workflows, schemes, permissions, automation rules, and capacity reporting
• Proven ability to architect and manage integrations between Atlassian and other SaaS ecosystem players using native connectors, APIs, or iPaaS middleware
• Solid grasp of systems engineering fundamentals for SaaS, including identity management (SSO/SAML/SCIM), RBAC models, and security auditing
• Sharp analytical and troubleshooting instincts; you remain effective when navigating technical ambiguity or resolving high-visibility, cross-team issues
• Strong interpersonal and communication skills, with the ability to translate technical requirements for non-technical stakeholders and partner effectively with engineering teams
• A passion for clear documentation and a disciplined approach to creating admin runbooks and user training materials
• Self-motivated with the ability to prioritize high-impact work independently while contributing to the overall success of the business