Customer Success Manager - Supply Chain SaaS - Nashville, TN

RELEX Solutions creates cutting-edge supply chain and retail planning software. In this role, the Customer Success Manager will build high-quality customer relationships, lead KPI discussions, and pursue incremental SaaS opportunities to enhance customer satisfaction and business efficiency.

Responsibilities:

• Having your finger on the pulse of your customers operations and business strategy - measuring satisfaction, asking about challenges, and offering help when needed
• Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs and maximize the efficiency of in-store operations
• Monitoring customer's key performance metrics and taking the necessary actions to improve them
• Facilitating recurring steering meetings to align with customer's business-strategy and RELEX road map
• Working closely with Service Delivery Manager to plan and coordinate version upgrades
• Manage customers solution improvements and work directly with RELEX Value Development team
• Providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers
• Primary escalation points for business operations, secondary for IT
• Administrative functions such as reporting and invoicing billable activities