Google Workspace Engineer

Nasscomm is seeking a Google Workspace Engineer to manage day-to-day incident response for Google Workspace issues, particularly focusing on Gmail. The role involves troubleshooting technical issues, collaborating with teams for root cause analysis, and providing Tier 3 support for escalated problems.

Responsibilities:

• Own day‑to‑day incident response for issues related to Google Workspace (with emphasis on Gmail mail flow, performance, routing, and delivery problems)
• Troubleshoot and resolve technical glitches involving:
• Gmail inbox behavior, labels, rules/filters, and quotas
• Mail routing, DNS (MX, SPF, DKIM, DMARC), and SMTP/relay configurations
• User access, authentication, and authorization issues (SSO/OAuth/SAML)
• Use Google Workspace Admin SDK and Gmail API to:
• Investigate complex issues across multiple users and domains
• Build or maintain scripts/automation for reporting, monitoring, and bulk remediation
• Improve operational efficiency (for example, automated health checks and post‑incident validation)
• Collaborate with internal teams and partners to coordinate responses to recurring or high‑impact issues, including root cause analysis and permanent fixes
• Provide Tier 3 support to internal IT or operations teams for escalated Google Workspace and Gmail issues
• Assist with configuration review and best‑practice hardening of Google Workspace, including:
• Gmail security and compliance policies
• Group and sharing models
• Audit/logging and monitoring approaches using available tools
• Support coexistence with Microsoft 365, including understanding of basic Exchange Online concepts, user provisioning, and mail flow between platforms, as needed
• Contribute to and maintain runbooks, knowledge base articles, and playbooks for common issues and remediation paths
• Participate in an on‑call or after‑hours rotation (as required) for critical incident management

Requirements:

• Gmail API
• REST API
• PowerShell
• Python
• Google SDK
• Exchange online
• mail work flow