Customer Service Associate II

ADI Global Distribution is a leading global wholesale distributor serving commercial and residential markets. The Customer Service Associate II will provide world-class customer service, manage customer inquiries, support international orders, and ensure timely resolution of customer concerns while maintaining clear communication.

Responsibilities:

• Manage and respond to customer inquiries through email and international support channels, ensuring clear and professional written communication
• Process and support international orders, including customs documentation and commercial invoice preparation
• Work with internal departments to resolve customer concerns and ensure timely resolution
• Operate with a strong working knowledge of standard operating procedures and company policies, completing tasks with minimal supervision
• Support ad hoc projects and departmental initiatives as assigned
• Maintain clear and professional communication with customers and internal teams regarding case status and next steps

Requirements:

• High School diploma or equivalent
• Strong verbal and written communication skills
• 1-2 Years Customer Service
• Experience using Microsoft Office Products
• P21 or SAP Experience
• Salesforce Experience
• An ability to learn quickly
• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service