Business Analyst II

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. The Business Analyst II will develop business and functional requirements, act as a liaison between stakeholders and technical teams, and ensure effective communication and collaboration throughout the solution development process.

Responsibilities:

• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications
• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, user stories, plans, flow diagrams, requirements write ups and solutions
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data
• Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project’s alignment with the business needs
• Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions. Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources
• Assist technical team through design, code, test and deploy to ensure any issues are resolved
• Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle
• Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC
• Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications
• Tailor all materials created for communicating and facilitating discussions to the intended audience
• Resolve and/or escalate issues in a timely fashion
• Communicate difficult/sensitive information tactfully
• Consistently acknowledge and appreciate each team member’s contributions

Requirements:

• 3+ years of experience as a Business Analyst or in a related role
• Bachelor's degree in Computer Science, Business or related field. 3+ additional years of experience would be considered in lieu of a degree
• Experience using the Agile methodology
• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences
• Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information
• Experience using Azure DevOps
• Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook
• Basic understanding of SQL
• Ability to work effectively as part of a virtual team
• Experience working with diverse teams
• Experience working with mobile applications or CRM systems