Business Analyst, P&C Insurance Domain

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. They are seeking a highly motivated individual for the role of Senior Business Analyst in the P&C Insurance domain, who will be responsible for gathering requirements, documenting processes, and ensuring successful delivery of solutions while leading initiatives using Agile methodologies.

Responsibilities:

• Elicit, analyze, and document business requirements, functional specifications, and user stories for P&C insurance products
• Translate business needs into clear, actionable requirements for technology teams
• Perform current-state and future-state process mapping (AS-IS, TO-BE)
• Conduct gap analysis across systems, workflows, and data
• Support initiatives related to underwriting, policy lifecycle, rating, quoting, binding, billing, and claims
• Collaborate with product and actuarial teams on rating rules, coverage forms, and business workflows
• Create high-quality documentation including BRDs, FSDs, UAT plans, process flows, and SOPs
• Act as the primary liaison between business units and IT
• Support User Acceptance Testing (UAT) by defining test scenarios, validating functionality, and tracking defects
• Ensure solutions meet business requirements and deliver expected outcomes
• Own and manage end‑to‑end delivery of assigned initiatives, ensuring adherence to scope, timelines, and quality standards
• Track delivery progress, risks, dependencies, and issues; provide clear status reporting and escalation as needed
• Proactively identify process improvements and drive continuous improvement initiatives across analysis and delivery practices

Requirements:

• Familiarity with a variety of both legacy and modern Policy Admin platforms (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred). Hands-on experience with Insurity platforms is a plus
• MUST Have: P&C experience (preferable in Specialty Insurance) as Business Analyst, Lead Business Analyst (10+ years) or Product Owner
• Forms, rating, policy servicing, entire policy lifecycle experience, Configuration Experience – 8+ years
• Hands on SQL experience – 5+ years
• Solid experience working in Agile environment. Both Scrum and Kanban
• Hands on experience with Jira, Confluence, Service Now, ITIL tools and process framework
• Superior analytical and problem-solving abilities
• Proven ability to work independently while effectively leading cross‑functional teams
• Cloud experience, Azure Cloud, GCP
• Certification in Agile, Business Analysis, or Insurance
• Exposure to data analysis tools (SQL, Power BI, Excel)
• Experience working with integrations, APIs, and system modernization projects
• Bachelor's degree in business administration or computer science or related field
• 10+ years of overall professional experience delivering complex insurance technology solutions