Key skills
Business analysisProcess definitionProcess documentationProcess improvementCertiniaAgile methodologyProgram Increment (PI) planningLean-Agile practicesBacklog managementSystem demosFinancial processesData analysisMicrosoft ExcelAnalyticsAgileChange ManagementCommunicationTime ManagementCollaboration
About this role
CDW is a Fortune 500 technology solutions provider that helps businesses achieve what’s possible through technology. The Senior Business Analyst, Systems and Data Insights role focuses on collaborating with business leaders and stakeholders to understand business processes, document requirements, and assist in implementing solutions.
Responsibilities:
- Collaborate with stakeholders and Services & Solutions process team to clarify, prioritize and validate project requirements and business objectives/goals
- Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives
- Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities
- Engage key stakeholders and subject matter experts to capture pain points/issues
- Collect data and perform data analysis to support validation of potential opportunity value
- Implement new or revised processes & prove out the value or effectiveness of proposed solutions
- Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions
- Gather and prepare supporting analysis and design documentation from a business perspective
- Take part in system test plans and validate that business goals are accomplished
- Drive alignment of project objectives and solutions to organizational business strategies and objectives
- Serve as an internal consultant for cross-functional collaboration & knowledge sharing
- Build credibility and trust across stakeholder groups
- Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
Requirements:
- Bachelor's degree and 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement
- Work experience in process definition including facilitation, process documentation, and process improvement
- Technical experience with Certinia
- Fluency in Agile methodology
- Facilitate or actively participate in Program Increment (PI) planning, defining features, and mapping dependencies across the Agile Release Train
- Collaborate with Agile teams and stakeholders in Lean-Agile practices, fostering a culture of continuous improvement and self-organization
- Own and coordinate the Team or Program Backlog, refining features and stories to align with customer needs and business objectives
- Coordinate and participate in system demos to showcase incremental value and ensure adherence to quality standards (Built-in Quality)
- Excellent organizational and time management skills
- Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders
- Strong understanding of financial processes & concepts of a services business
- Critical thinker & creative problem solver
- Data-driven mindset and approach
- History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
- Critical attention to detail & ability to stay focused on repetitive tasks
- Proficient in Microsoft Office tools, especially Excel
- Master's Degree, a plus
- Lean Six Sigma Green Belt, a plus
- Experience with SAFe Agile, a plus