Lead Product Manager - AI Product Management

Humana is a leading healthcare services company focused on creating integrated and differentiated experiences. The Lead Product Manager will manage AI product strategy and oversee the development of AI-powered solutions to enhance patient experiences and operational performance across CenterWell.

Responsibilities:

• You will oversee the product roadmap for a defined set of AI capabilities within the broader CenterWell AI portfolio
• You will evaluate AI use cases in consideration of our priorities, clinical outcomes, and operational needs
• You will translate complex business problems into articulated product requirements, value hypotheses, and success metrics
• Conduct market and technology research to stay current on AI trends in healthcare and evaluate new tools, platforms, and vendors
• Collaborate across AI, automation, and generative AI efforts to shape cohesive end-to-end solutions
• You will lead cross-segment AI pilots from concept through validation, deployment, and adoption
• Define testing and validation approaches that assess both technical performance and real-world utility
• Maintain a business-aligned AI backlog, prioritizing work based on impact, feasibility, risk, and organizational capacity
• Partner with data science and IT teams to ensure AI solutions are production-ready and scalable
• You will guide end-to-end ownership of assigned AI products through launch and sustained performance monitoring
• You will foster relationships with clinical, operational, and functional partners through transparency, collaboration, and demonstrated outcomes
• Partner with subject matter experts to ensure AI solutions are grounded in workflows and deliver measurable improvements
• You will communicate AI capabilities, risks, and appropriate use cases to partners and end-users
• You will engage with governance, compliance, and validation processes, including considerations related to bias, accuracy, and regulatory constraints in healthcare
• Define clear success metrics and value measures for AI products, including clinical, experience, and financial outcomes
• Establish tracking and reporting mechanisms to demonstrate progress and return on investment to senior partners
• Use data and feedback to inform iteration, decommissioning, or scaling decisions

Requirements:

• 5+ years of experience in product management, AI and ML product development, or related technical roles, with increasing scope and complexity
• Bachelor's degree
• Well-developed technical foundation in AI and ML concepts, including model types, training approaches, evaluation metrics, and deployment considerations
• Demonstrated experience delivering AI-powered products from concept through production
• Experience navigating AI governance, model validation, and regulatory or compliance requirements
• Product judgement, combining analytical rigor, and user-centered thinking
• Experience deploying AI solutions within healthcare operations, clinical workflows, or care delivery environments
• Familiarity with healthcare data ecosystems, including EHR platforms and interoperability standards
• Experience working with data science teams to shape problem framing, experimentation approaches, and productization of models