Zendesk Engineer (UK Remote)

IVC Evidensia is the UK and Europe’s leading veterinary care group, and they are seeking a Zendesk Engineer to join their technology team. The role involves configuring and customizing the Zendesk platform, developing integrations, and ensuring system performance to enhance the user experience for pet owners and healthcare professionals.

Responsibilities:

• Deliver solutions to business problems using deep Zendesk expertise—configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations
• Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems
• Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented
• Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates
• Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out‑of‑hours release work may be required

Requirements:

• Strong Technical Skills Across JavaScript & APIs Are Essential
• Proven ability to configure and customise Zendesk, Jira or other ticketing tools
• Experienced in complex, evolving environments
• Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub are beneficial