Help Desk Support (158335)

Help Desk Support (158335)

Detroit, MI

12+ Months `

This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.

Technical degree preferred, or some college.

Experience in a technical support or help desk role, preferably in an educational environment.

Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software.

Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)

Must-have: Solid customer service experience (phone-based support preferred)

CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.

Minimum Qualifications:

• Bachelor s degree in information technology, Business Administration or related discipline.
• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
• Minimum of three (3) years' experience in a technical support or help desk role, preferably in

an educational environment.

Technical Skills:

• Basic knowledge of Windows and macOS operating systems,
• Familiarity with common software applications, preferably all aspects of the Microsoft Office

Suite,

• Understanding of network fundamentals, including Wi-Fi connectivity and basic

troubleshooting,

• Experience with remote desktop tools, call management and helpdesk software.

Communication:

• Strong verbal and written communication skills, with the ability to explain technical concepts to

non-technical users clearly and effectively.

• Ability to accurately document service requests, troubleshooting steps, and resolutions in the

helpdesk system.

Physical Requirements:

• Ability to sit for extended periods while working on a computer.
• Occasional lifting and transporting of moderately heavy objects, such as computers and

peripherals.