Incident Manager
Philadelphia, Mississippi, United States of America
Contract
1 week ago
Key skills
Communication
About this role
Job Title: Incident Manager
Location: Philadelphia, PA (100% Onsite Day 1, Local Preferred)
Experience: 6+ Years
Job Summary:
Looking for an experienced Incident Manager to lead major incident response, drive resolution of high-impact outages, and ensure system reliability.
Key Skills:
- Incident Management / Incident Command
- SRE & Operations Engineering
- Reliability & Observability
- Automation & Monitoring
- Strong stakeholder & executive communication
Responsibilities:
- Lead major incident calls and coordinate cross-functional teams
- Drive root cause analysis (RCA) and preventive actions
- Manage high-severity incidents and change events
- Ensure timely communication with stakeholders