Troubleshoot escalated tickets
Provide support to external and internal customers
Join critical incident calls for priority 1 issues as the subject matter expert
Perform on-call duties on a weekly rotation
Windows Server Builds
Maintaining backups
Security patching and vulnerability management
General break-fix and KLO
Create and maintain system documentation and support processes
Communicate verbally and in writing with customers
Participate in the setup and configuration of new customers, environments, and proof-of-concept solutions
Work with multiple vendors routinely for support and troubleshooting of the solution
Work with internal cross-functional teams on troubleshooting system issues
Responsible for working and prioritizing issues and project tasks according to SLA’s
Responsible for managing their own tickets and maintaining them on a daily basis
Participate in testing and post-deployment validation of the system
Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration
Other duties and projects as assigned

Requires a Bachelor’s degree (BS) from an accredited/recognized university.
Requires U.S. Citizenship.
5+ years of hands-on technical architecture experience with a track record of delivering production-grade systems.
Expert knowledge in Cloud, Virtualization, Network, Compute, and Storage.
Advanced experience with Windows Server and required proficiency in Linux.
Experience with Hyper-Converged Infrastructure (HCI) and Nutanix hardware (highly preferred).
Familiarity with Rubrik backup and recovery solutions.
Proficiency in server-oriented architectures and web platform applications.
Knowledge of AD Architecture (LDAP, Group Policy, IAM, Schema changes).
Experience with Microsoft Endpoint Configuration Manager (MECM) or System Center.
Proficiency in PowerShell scripting.
3+ years of experience in Incident and Request Management (ITIL v3).
Excellent analytical and troubleshooting skills with a focus on technical resolution.
Proven ability to work with geographically distributed teams.
Experience coordinating issue resolution with 3rd party vendors.
Written and verbal proficiency in English.
A motivated self-starter who thrives in fast-paced environments and takes pride in building new products.

Site Reliability Engineer

Key skills