Software Developer – QAOps

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Software Developer – QAOps will own the quality and reliability of a real-time routing engine, ensuring high throughput systems perform accurately under pressure.

Responsibilities:

• Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments
• Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers
• Contribute production level Java code to improve system functionality, testability, and overall performance
• Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions
• Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments
• Influence design decisions by identifying risks early and advocating for scalable, testable architecture
• Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency
• Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams