Project Manager - Business Readiness

DivIHN Integration Inc is seeking a Project Manager for Business Readiness to lead the Business Knowledge Transfer initiatives. This role involves planning and executing Business Readiness activities, ensuring teams are prepared for ownership of business processes and applications, and coordinating with IT and vendors to maintain operational continuity.

Responsibilities:

• Lead the Business Readiness aspects of the Business Knowledge Transfer workstream for business applications requiring KT
• Define and execute a structured KT approach aligned to Foundation Program milestones, TSA exit, and Day 1 / post–Day 1 readiness expectations
• Mobilize business process owners, SMEs, and operational leaders to actively participate in KT planning and execution
• Coordinate KT activities across vendors, IT, and business teams, ensuring clear ownership and accountability
• Ensure KT artifacts (process documentation, training materials, runbooks, SOPs) are complete, accurate, and usable by receiving teams
• Track KT progress, risks, and gaps; drive mitigation plans to address readiness shortfalls
• Confirm knowledge transfer enables sustainable, independent operations and reduced vendor dependency
• Provide overall Business Readiness support across the Foundation Program, ensuring business teams are prepared for cutover, go-live, and steady-state operations
• Partner with cross-functional teams (e.g., Customer Continuity) to ensure operational continuity, risk mitigation, and preparedness for transition events
• Support readiness assessments, go-live criteria, and decision-making forums with fact-based status and risk reporting
• Identify cross-workstream readiness risks and drive coordinated mitigation plans
• Ensure readiness activities align with broader testing, cutover, hypercare, and stabilization plans
• Act as a bridge between business teams, IT, vendors, and program leadership
• Align KT and readiness activities with program governance, timelines, and release plans
• Support integration across Foundation workstreams to ensure cohesive end-to-end readiness
• Act as the Project Manager for assigned Business Readiness and Business Knowledge Transfer initiatives, accountable for full lifecycle project management from mobilization through stabilization
• Develop and maintain integrated project plans, timelines, dependencies, and critical path in alignment with Foundation Program governance
• Own risk, issue, decision, and dependency management, proactively identifying, assessing, and driving mitigation to closure
• Define, track, and report KPIs and readiness metrics to measure progress, quality, and business preparedness outcomes
• Provide clear, fact-based leadership reporting on status, risks, issues, and mitigation plans to Foundation and executive stakeholders
• Support go / no-go decision-making through objective readiness assessments and data-driven insights
• Escalate risks proactively and drive resolution to protect continuity, adoption, and operational stability

Requirements:

• 8–12+ years of experience in program and project management and knowledge transfer roles within large, complex enterprise environments
• 8–12+ years of experience leading Business Readiness workstreams, including readiness planning, execution, confirmation, and go-live decision support
• Demonstrated experience supporting large-scale ERP and enterprise transformation programs (e.g., SAP, JDE, Oracle, or equivalent ERP platforms), including business preparedness for cutover and stabilization
• Strong understanding of end-to-end business processes, operating models, and operational ownership transitions
• Demonstrated ability to mobilize and influence senior business stakeholders, hold cross-functional teams accountable, and drive outcomes without direct authority
• Experience operating in complex, fast-paced, and ambiguous transformation environments, with comfort navigating risk, trade-offs, and executive decision-making