Customer Service Representative (Bilingual/Spanish Speaking)

Endurance Warranty Services LLC is a rapidly growing company that provides best-in-class auto repair coverage to customers across the country. They are seeking a driven Bilingual/Spanish-speaking Customer Service Representative to facilitate inbound calls, manage customer accounts, and ensure a positive customer experience.

Responsibilities:

• Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable
• Work closely with other departments to ensure a positive customer experience
• Handling calls from Spanish-speaking customers
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary
• Help explain contract details
• Manage existing customer relationships that give our customers peace of mind and worry-free driving
• Process payments and set up payment arrangements to resolve customer accounts
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management

Requirements:

• High school diploma or GED required
• Must be fluent in speaking & reading Spanish
• Strong COMPUTER LITERACY skills required
• Goal-oriented—you set high standards for yourself and work to achieve them
• Excellent verbal and written communication, persuasive speaking and listening skills
• Ability to use good reasoning skills and to adapt on the fly
• Great organizational skills and ability to multitask
• Can work in a fast-paced environment and under pressure
• Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps
• Isolated work environment away from others during scheduled shifts
• Previous knowledge of a CRM System (is a plus)