Acuity, Inc.Remote
Customer Success Manager
United States
Full Time
1 hour ago
$90,000 - $105,000 USD
No Visa Sponsorship
Key skills
CSaaSSalesforceCRMCommunicationTime ManagementCustomer SuccessSales
About this role
Role Overview
- Build strong, multithreaded relationships with customer stakeholders.
- Lead executive business reviews and create tailored success plans.
- Drive platform adoption and customer engagement through consultative guidance.
- Monitor usage, identify risks, and execute mitigation strategies.
- Collaborate with Account Managers to support renewal and growth motions.
- Partner cross functionally with Product, Support, Sales, and Operations.
- Surface customer feedback and advocate for platform and process improvements.
- Foster customer advocacy through exceptional experiences.
Requirements
- 3+ years in Customer Success with Enterprise clients (HR tech, SaaS, or related fields preferred)
- this is a must — SMB or mid-market experience alone won't set you up for success here.
- Proven experience managing complex, multi stakeholder enterprise accounts with diverse organizational structures.
- Proficiency with Microsoft Office and CRM tools; quick learner of new technologies.
- Salesforce, Pendo & Gong experience is a plus.
- Strong organization and time management in a fast paced remote environment.
- Excellent written and verbal communication.
- Confident presenting to and influencing VP and C
- Suite stakeholders.
- Customer
- centric , proactive, and highly self motivated.
Benefits
- Stay healthy and happy with our comprehensive medical, dental and vision plans.
- You can also choose from FSA or HSA options to suit your needs.
- Save for your future with our 401K plan that matches your contributions.
- Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
- Own a piece of the company with our #Allin Shares Program.
- Take a break from work with our unlimited PTO policy to refresh and recharge.
- Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
- Earn extra cash by referring qualified candidates to join our team.
- Access professional and personal support through our employee assistance program.