Bilingual Customer Service Representative

Independence Pet Holdings is a corporate holding company managing a diverse portfolio of pet health brands and services. They are seeking a Bilingual Unlicensed Customer Service Representative to assist customers by providing information about products and services, answering questions, and resolving issues.

Responsibilities:

• Responds to internal and external inquiries within stated service level agreements
• Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines
• Analyzes, researches, and resolves problems and discrepancies for member accounts
• Maintains product knowledge, awareness of customer services policies, and/or store policies
• If applicable, maintains understanding of federal and state regulations to include compliance
• Performs other duties and responsibilities as assigned

Requirements:

• 2 years customer service, call center, or relevant experience
• Only candidates residing in the United States will be considered for this position