IT Systems Engineer (Cloud, Endpoint & Infrastructure Lead) / Hands-on Manager

FedTec is seeking a highly skilled Senior IT Systems Engineer & Technical Lead to manage, optimize, and enhance our corporate IT infrastructure. This role blends technical expertise with leadership responsibilities, giving you ownership of cloud and endpoint engineering while mentoring team members and ensuring the successful delivery of IT initiatives.

Responsibilities:

• Administer and optimize Microsoft Entra ID (Azure AD) for identity and access management
• Manage Windows and macOS endpoints with Microsoft Intune (policies, applications, compliance)
• Support and optimize cloud resources across Azure and AWS, ensuring performance, scalability, and cost efficiency
• Monitor usage and proactively implement cost-saving measures
• Automate repetitive IT tasks (e.g., user lifecycle, reporting, monitoring) using PowerShell or Python
• Contribute to infrastructure-as-code initiatives with Terraform or CloudFormation
• Standardize and document IT processes to ensure alignment and consistency
• Identify opportunities to reduce manual work and increase efficiency
• Serve as a technical lead and mentor for IT engineers, providing hands-on guidance
• Oversee task assignment, ticket queues, and project tracking for timely delivery
• Establish KPIs for IT operations (uptime, SLA adherence, resolution times)
• Act as an escalation point for complex issues while coaching team members on solutions
• Troubleshoot complex problems across Microsoft 365, networking, endpoints, and cloud environments
• Manage full hardware lifecycle: provisioning, configuration, and decommissioning
• Partner with security, DevOps, and application teams to align IT initiatives with organizational goals
• Ensure compliance with regulatory requirements (NIST, SOC2, ISO)

Requirements:

• 7+ years of IT experience with strong systems administration and cloud engineering expertise
• Hands-on experience with Microsoft Entra ID, Intune, M365, Azure, and AWS
• Proven track record in team leadership, mentoring, and project/task management
• Strong knowledge of cloud cost management and optimization
• Advanced scripting skills in PowerShell
• L2/L3 troubleshooting skills to resolve complex escalations
• AWS or Microsoft certifications (e.g., AWS Solutions Architect, Azure Administrator, M365 Enterprise Admin)
• Experience with project management tools (Jira, ServiceNow, etc.)
• Familiarity with automation tools (Terraform, Ansible, CloudFormation)
• Background in compliance-driven environments