Customer Service Advocate III (Arkansas)

Centene Corporation is a diversified national organization seeking a Customer Service Advocate III to support their 28 million members. The role involves resolving complex issues for members and providers, ensuring high-quality service through various communication channels.

Responsibilities:

• Assesses and researches customer service needs, determines causes, and initiates corrective actions to other service or technical departments for follow up as needed
• Provides support and guidance on various more complex, member or provider issues to ensure customers receive high-quality services
• Resolves complex problems and educates customers on solutions or requested information
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails
• Identifies and documents all customer information and communications to update leadership on customer needs thru root cause analysis
• Provides guidance and training to other team members on more complex issues in absence of team lead
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards
• Available to work Monday-Friday, 8:00am-5:00pm CST

Requirements:

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• Requires a High School diploma or GED
• Requires 2 - 4 years of related experience
• May require vocational or technical education in addition to prior work experience
• Available to work Monday-Friday, 8:00am-5:00pm CST
• Candidates for this position preferably reside within Arkansas