Key skills
Customer Success ManagementSaaS customer supportEdTech domain knowledgeAccount management (200-400 accounts)Digital engagement modelsGainsightSalesforceCustomer marketing platformsWorkflow automationscalingProduct adoptionretention strategiesK-12 school cycles knowledgeProactive communicationorganizational habitsSaaSCommunicationCustomer Success
About this role
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. They are seeking high-performing Customer Success Managers with experience in EdTech or SaaS to support a high volume of accounts and improve product adoption and retention.
Responsibilities:
- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200–400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities (preferred but not required)
- A data-driven CSM who thrives in high-volume, process-oriented environments
- Skilled at automating and scaling engagement to reach a broad customer base
- Excited about improving product adoption and retention using tech-forward methods
- Comfortable working independently in a fast-paced, remote-first company
- Motivated to help schools get the most from student wellness and safety tools
Requirements:
- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200–400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities