Senior Engineer, Service Engineering – Automation

Role Overview

• Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Datacentre teams for issues related to Hosting service design, implementation, test and delivery of customer solutions.
• Identify manual, high-toil operational tasks eligible for automation and lead the end-to-end design, implementation, and lifecycle management of those automated solutions.
• Lead initiatives to replace manual deployment processes with zero-touch, automated workflows, driving significant optimization in delivery times and reducing human error.
• Provide advanced engineering support and root cause analysis for issues related to automation platforms and infrastructure state consistency.
• Deployment, maintenance and management of hybrid cloud solutions or dedicated on-prem solutions in any of the 50+ GTT PoPs around the globe.
• Provide advanced engineering support and complex troubleshooting for Customer solutions and Shared GTT platforms.
• Work in cooperation with other engineering teams deploying and developing new customer and GTT platforms.
• Proactive escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality.
• Creation of contingency plans to minimize such risks.
• Production of quality documentation to reflect changes to solutions.
• Provide technical governance and ensure adherence to best practices in operations.
• Present proposed solutions, technical designs, and service enhancements to internal teams and management.
• Lead root cause analysis efforts for major incidents and automation failures, identifying systemic issues and implementing preventative actions.
• Collaborate with the Problem Management team to ensure known errors are well-documented and corrective actions are tracked.
• Mentor and actively develop senior engineering talent.
• Establish and govern the standards for technical documentation.
• Present and defend strategic technical proposals, architectural changes, and service enhancement initiatives.

Requirements

• At least 6 years of proven experience deploying, configuring and managing virtual and/or cloud infrastructures
• Expert-level fluency in infrastructure automation scripting and programming.
• Hands-on expertise with configuration management tools (Ansible, SaltStack, Puppet or Chef)
• Hands-on experience with version control systems, branching strategies and CI/CD pipeline architecture.
• Expert-level understanding of Linux operating systems and system administration.
• Previous experience with cloud management tools like CloudStack, Open Stack or similar.
• Excellent awareness of Hosting Solution components (Firewalls, Server Hardware etc.)
• Technical understanding of other technologies (eg. IP, MPLS, VoIP)
• Excellent knowledge of large complex Hosting solutions.
• Experienced with ITIL framework.
• General knowledge of telecom and Hosting industry and standards.
• Excellent English language skills a must.

Tech Stack

• Ansible
• Chef
• Cloud
• Firewalls
• Linux
• Puppet
• SaltStack
• VoIP

Benefits

• N/A