Project Manager

RWS Group is a leader in language technology and AI-driven solutions, enabling enterprises to communicate globally. The Project Manager serves as the primary client contact for assigned accounts, leading project implementation and managing client relationships to ensure satisfaction and quality deliverables.

Responsibilities:

• Serves as a primary point of contact to clients. Acts as a backup client contact when team members are absent
• Leads presentations educating clients about projects, project types or about RWS Regulated Industries in general
• Manages client relationships and provides regular status reports on projects
• Addresses complex client queries and concerns. Escalates client issues related to highly complex issues or items which may impact client account to immediate supervisor
• Ensures client satisfaction by proactively seeking and offering solutions
• Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles
• Engages in quotation preparation include complex and strategic requests
• Ensure ISO requirements are being met
• Launches and coordinates standard and complex projects which include functions such as negotiating budgets, scheduling, resource allocation and work assignments
• Performs administrative duties which include project closures, Translation Memory updates and folder structure maintenance
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables
• Ensures the receipt of all purchase orders, approves invoices, and escalates payment issues where necessary
• Review of Profit & Loss report for projects. Provides rationale and suggests corrective action for items not meeting budget
• Leads the creation of custom workflows and project instructions
• Collaborates with cross-functional teams on CAPAs
• Collaborates with the Supply Chain
• Engages with Supply Chain. May create and send POs to resources
• Supports Global Account team to improve overall budget, efficiency, and quality
• Gathers information to forecast upcoming work on various accounts and alerts the team as necessary
• Assists with account-related meetings and presentations
• Supports execution of approved account opportunities and their implementation

Requirements:

• Three to five years of hands-on experience coordinating projects within the localization or translation industry
• Typically requires minimum of 5 years related experience in PMO
• Typically requires at least a degree or equivalent combination of education and experience
• Ability to provide guidance to others in a clear and respectful manner
• Ability to communicate effectively with employees through changes in procedures, client requirements, and other production processing issues
• Ability to make decisions, collaborate with and assist employees through problems related to job-related issues
• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure
• Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision
• Ability to maintain confidentiality of information regarding company financial and other information
• Ability to resolve customer service and production issues in a professional and efficient manner
• Computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools) and publishing applications (e.g., FrameMaker, InDesign, etc.)
• Demonstrated successful leadership or mentoring experience preferred
• Verbal and written fluency in at least one foreign language a plus
• PMP Certification a plus