Senior Salesforce Architect

Title: Senior Salesforce Architect - Technical Oversight Specialist

Position Overview

The Ohio Department of Commerce seeks a Senior Salesforce Architect to serve as our technical oversight consultant for the Division of Cannabis Control's Salesforce eLicensing system. This role oversees our managed service vendor's implementations, ensuring delivery excellence, technical compliance, and business value realization.

This is a part-time position with a commitment averaging 20 hours per week. As the technical oversight specialist for our managed service vendor, this role requires flexibility in scheduling to align with critical vendor activities. While we aim to conduct business during standard hours, the nature of vendor oversight and system implementations may require substantial evening or weekend availability during certain project phases. These schedule variations are driven by vendor deliverables, deployment windows, and divisional priorities. All hours, regardless of when they occur, count toward the 20-hour weekly commitment. Candidates must be able to adapt their availability based on project demands and critical system needs throughout the engagement.

Key Responsibilities

Technical Governance & Vendor Management

Serve as agency's technical authority onSalesforce architectural decisions

Review and approve all technical designs beforeimplementation

Conduct code reviews and technical audits ofvendor deliverables

Evaluate vendor performance against KPIs andSLAs

Validate vendor estimates and resolve technicaldisputes

Risk Management & Security

Identify and mitigate technical, security, andcompliance risks

Ensure solutions meet federal/state securityrequirements

Review data handling, encryption, and accesscontrol

Monitor technical debt and enforce remediationplans

Business Partnership & Innovation

Translate business needs into technicalrequirements

Provide unbiased build vs. buy vs. configurerecommendations

Identify opportunities to leverage newSalesforce features

Drive standardization and reusability acrossimplementations

Hands-On Delivery (As Needed)

Resolve critical production issues when vendorcannot

Build proof-of-concepts and develop complexsolutions

Create technical documentation and knowledgetransfer materials

Required Qualifications

Experience

8+ years hands-on Salesforce development andarchitecture

3+ years in senior architect or technical leadroles

Experience managing external vendors/contractors

Proven enterprise Salesforce implementations

Experience with Salesforce implementations ingovernment cloud environments, preferably within the State of Ohio's technologyinfrastructure

Technical Skills

Expert proficiency in Apex, LWC, Visualforce,and declarative development

Deep understanding of Salesforce security andlarge data volumes

Experience with integration patterns, APIs, andplatforms such as MuleSoft

Knowledge of DevOps practices and tools such asCopado and Flosum

Certifications

Salesforce Certified Advanced Administrator (required)

3+ additional Salesforce certifications

Active maintenance of all certifications

Core Competencies

Strong analytical and communication skills

Ability to make decisions under pressure

Detail-oriented and able to challenge vendorsconstructively

Success Metrics

Vendor delivery quality and on-time performance

Reduction in post-deployment defects

Stakeholder satisfaction and technical debtreduction