Key skills
VoIPPBXCall CenterAWS cloud infrastructureProject PlanningProject ExecutionNetwork InfrastructureRoutersFirewallsOSI modelPublic Safety IndustryCisco UCSFreeSWITCHStreaming TechnologiesSIPRTSPRTMPSIP-to-PSTN gatewaysSIP TrunkWowzaWebRTCAnalytical SkillsCustomer CentricityMultitaskingAWSLeadershipCommunicationCustomer SuccessSales
About this role
Axon is on a mission to Protect Life, focusing on safety and justice issues with their ecosystem of devices and cloud software. The Professional Services Engineer will implement, integrate, and deploy real-time emergency service platforms for clients, providing technical expertise and ensuring successful project delivery.
Responsibilities:
- Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions
- Work closely with customers to understand their needs and ensure successful implementations
- Provide advanced technical training and knowledge transfer to customers throughout the deployment process
- Collaborate with engineering teams on complex technical solutions and troubleshooting
- Be a trusted advisor to our customers
- Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance
- Champion a customer-centric approach within the team
- Continuously improve our deployment processes and documentation to ensure efficiency and scalability
- Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery
- Maintain strong communication with leadership and stakeholders
Requirements:
- Bachelor's degree in a technical field (or equivalent experience)
- At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center)
- Proven knowledge of AWS cloud infrastructure
- Proven experience in planning, executing, and delivering complex projects
- Strong communication, interpersonal, and conflict-resolution skills
- Ability to manage multiple priorities and work effectively under pressure
- Excellent analytical and problem-solving skills
- Experience with network infrastructure, including routers, firewalls, and the OSI model
- Ability to travel up to 50% of the time
- Experience with the public safety industry (ENP Certification/NG911)
- Knowledge of Cisco UCS and/or FreeSWITCH
- Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC)