Business Analytics Director - Evernorth - Remote

The Cigna Group is dedicated to improving health and vitality through its divisions, Cigna Healthcare and Evernorth Health Services. They are seeking a Business Analytics Director to lead strategic analytics initiatives, collaborating with product, operations, and technology teams to drive data-driven decision making and influence executive leadership. This role involves managing a team, developing analytical models, and contributing to the strategic agenda of the organization.

Responsibilities:

• Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines
• Works in collaboration with Product, Operations and Business leaders to provide thought partnership and drive decision making based on analytical insights across different parts of the organization
• Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems
• Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities
• Reporting to the Senior Director of the Client and Customer Experience (C&CE) Horizontal Strategy & Analytics team, this individual will be responsible for providing the strategy and analytics support for both the Contact Center Product and Operations Insights & Delivery teams
• The Contact Center Product team owns the technology and data infrastructure that enables operations to deliver efficient, high-quality customer experiences
• With several high priority platform modernization initiatives inflight or planned the analytical support provided through this role is critical
• The role will lead a Business Analysis (BA) team within the C&CE organization, working closely with Product, Operations and Technology teams to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand
• This role will work closely with the Senior Leadership teams for both organizations (Product and Operations Insights & Delivery) to help develop and execute the strategic agenda, including multi-year strategic planning, developing business cases, securing funding for prioritized strategic initiatives and coordinating strategic efforts with broader Enterprise business partners
• The BA team will be highly visible across the broader C&CE organization
• Influence new technology solutions that improve the product experience and generate efficiencies
• Develop and/or influence analytical models that generate insights that solve business problems
• Act as a key thought partner for the executives they support and their direct reports
• Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations
• Leverage a data first approach to identify critical business trends and insights to make specific actionable recommendations to the business
• Employ a range of analytical techniques to identify business opportunities and make strategic recommendations
• Using a background of proven business acumen, make analytically grounded strategic recommendations to the business
• Leverage critical deck building skills to create compelling business cases and recommendations that influence outcomes with the most senior executives across the company
• Role will partner closely with Product, Operations, Technology and Finance teams across the company
• Partner with the Product, Technology and Operations teams to develop a strategic roadmap for future technology solutions

Requirements:

• Bachelor's degree in Math, Economics, Statistics, Engineering, Business or related field preferred; MBA or other relevant graduate degree in Math, Economics, Statistics, or Engineering preferred
• 8+ years of experience with business, operations or similar applicable experience
• 2+ years of people leadership experience is required
• Strong analytical and finance skills are required
• Strong communication (oral and written) and presentation skills, including an ability to present work products to senior executives
• The preferred candidate will have at least 4 years of work experience in consulting or business analysis
• The preferred candidate will have experience leveraging SQL in a business environment