Customer Service Specialist

Workplace Options (WPO) delivers human-centric solutions that empower people to thrive. The Customer Service Specialist will assist military members and their families by providing exceptional service through various communication channels and locating valuable resources within their community.

Responsibilities:

• Assessing the needs of employees through targeted questioning
• Gathering personal information and details about the individual requiring care
• Providing clear explanations of the issues and needs
• Obtaining desired geographic locations for referral searches and any personalized criteria
• Delivering high quality customer service through written and verbal interactions with our clients and providers
• Conducting research using our internal database, websites, and local organizations to find referrals that meet the client's needs
• Performing quality assurance callbacks to our clients
• Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
• Any additional tasks pertinent to the position, as deemed appropriate by management

Requirements:

• Must be a US Citizen
• Strong written and spoken communication skills
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational, relationship-building and interpersonal communication skills
• Candidates who have received Tier 2 Public Trust Security Clearance in the last 5 years preferred but not essential