Quicken LoansRemote
Director, Quality Engineering
United States of America
Full Time
2 hours ago
$142,000 - $320,000 USD
H1B Sponsor Likely
Key skills
Quality EngineeringTest AutomationManual TestingExploratory TestingCI/CD Quality GatesAPI TestingIntegration TestingTypeScriptNestJSJestPlaywrightCypressNX Monorepo ToolingFinancial Services TestingCompliance Standards FCRACompliance Standards TILALoad TestingTest Observability ToolingLLM Evaluation ToolingGoAILLMAgenticData EngineeringAnalyticsSupertestDatadogCI/CDLeadership
About this role
Rocket Loans is a fast-moving fintech company focused on simplifying personal lending. They are seeking a Director of Quality Engineering to establish and lead the quality practice across the software delivery lifecycle, ensuring quality is embedded early in the product development process.
Responsibilities:
- Build Rocket Loans' quality practice from the ground up — strategy, tooling, culture, and execution
- Shift quality left — embed QA thinking earlier in the product lifecycle, not just at the gate
- Be the voice of quality in cross-functional planning, sprint reviews, and architectural decisions
- Manage, mentor, and grow a team of QEs across all product pillars
- Lead structured manual testing efforts for complex, high-stakes flows (loan applications, decisioning, servicing)
- Build test plans, exploratory charters, and risk-based testing frameworks that complement automation coverage requirements
- Architect and maintain a scalable automation suite across UI, API, and integration layers
- Own CI/CD quality gates — defining what must pass before code ships
- Drive coverage metrics and reduce regression burden without sacrificing speed
- Design evaluation frameworks for AI-powered features and agentic workflows — including LLM output quality, tool-use correctness, and multi-step reasoning validation
- Stay ahead of the curve on emerging QA tooling and bring relevant practices in-house
- Partner with engineering on prompt reliability, edge case coverage, and production monitoring for AI features
- Champion autonomous test generation, intelligent regression analysis, and self-healing test approaches
- Collaborate with data engineering to establish quality standards for data pipelines, reporting accuracy, and audit readiness
- Support integrity validation for client-facing data flows (application inputs, credit decisioning outputs, loan servicing records)
- Drive confidence in our data as a foundation for product analytics and business reporting
Requirements:
- 7+ years in quality engineering, with 3+ years in a leadership or staff-level role managing
- Proven ability to operate hands-on: you're comfortable writing test plans, reviewing automation code, and running exploratory tests yourself
- Strong background in test automation with Jest, Playwright, and/or Cypress in a TypeScript/NestJS environment; experience with NX monorepo tooling a plus
- Familiarity with API and service-level integration testing patterns (MSW, Supertest, NestJS Testing module)
- Experience testing financial, compliance-sensitive, or regulated products — you understand what's at stake when things go wrong experimenting, not just watching from the sidelines
- Background in fintech, lending, or financial services
- Experience building a QA practice from early-stage or greenfield state
- Familiarity with FCRA, TILA, or other consumer lending compliance standards
- Experience with platform migration or modernization programs
- Exposure to LLM evaluation tooling (Braintrust, Coval, or custom eval harnesses)
- Experience with load testing (k6 or equivalent)
- Familiarity with test observability tooling (ReportPortal, Datadog)