Commercial Customer Success Manager

Silverfort is on a mission to bring identity security everywhere, and they are seeking a Commercial Customer Success Manager to help retain and grow customer relationships in their commercial accounts. This role involves collaborating with cross-functional teams to ensure customers achieve business value from the Silverfort platform.

Responsibilities:

• Build ongoing relationships with new customers as the main point of contact in the company
• Installation of software images in VMWare, Azure, AWS
• Configuration of software images per networking and Active Directory requirements
• Lead the full lifecycle of the customer – ensuring successful deployments, training, and retention/expansion
• Represent our customer’s needs internally (product feedback, feature requests, etc.)
• Advocate for your customers by navigating complex issues alongside the Engineering, Product, and Sales teams
• Understand the customer’s organization, business priorities, and desired outcomes and leverage Silverfort to achieve these use cases while driving maximum value from their investment
• Using your understanding of identity-related platforms, tools, and risks to prioritize and drive the adoption of Silverfort to address the organization’s needs
• Become an expert on Silverfort to guide customers on adoption and sufficiency with Silverfort

Requirements:

• 2+ years of relevant experience in Post Sales / Customer Success / Professional Services/ Technical Account Management
• Knowledge in Infrastructure/Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
• Motivated team player and relationship builder, incredible interpersonal skills, able to navigate challenging conversations if necessary
• Exceptional multitasking and organization skills. Very comfortable prioritizing and managing between multiple projects/customer situations simultaneously
• Willingness to travel quarterly