AI Product Owner- Project Management (Lighting)

Graybar Electric Company, Inc. is a Fortune 500 company that specializes in providing electrical, communications, and data networking products and services. They are seeking an AI Product Owner to manage the product vision and delivery of a unified project management platform for lighting, ensuring it meets the needs of both internal users and external customers. The role involves working closely with project teams, engineering, and UX design to create a best-in-class project management experience.

Responsibilities:

• Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across internal tools and the customer-facing portal release phases
• Conduct deep discovery with Graybar’s lighting project teams, takeoff specialists, pre-fab users, and contractor customers to understand current workflows, pain points, and what a best-in-class project management experience looks like
• Lead sprint planning, backlog refinement, and sprint reviews; accept completed work and make scope decisions that balance internal tool needs with customer portal delivery
• Partner closely with the Senior UX Designer to define the customer-facing portal experience – information architecture, user flows, and interaction patterns for material tracking, order management, billing, and document management
• Define requirements for integrating the project management platform with Graybar’s existing systems, including the quote and order automation platform, submittals tools, and the Graybar Connect ERP (SAP S/4 HANA)
• Manage the phased release strategy for the customer-facing portal – define what “done” looks like for each release, set go/no-go criteria, and coordinate launch activities
• Drive adoption of internal tools across Graybar’s regions: plan rollout sequencing, define training requirements, measure adoption and usage metrics, and manage change across diverse user groups
• Build and maintain the NOF/Lot material master file requirements – working with product data teams to define data structure, cost integration, and maintenance workflows
• Define and track product KPIs: user adoption rates, project cycle times, takeoff accuracy, customer portal engagement, and operational efficiency gains
• Manage stakeholder communication across lighting specialists, district operations leaders, technology partners, and executive sponsors
• Conduct competitive analysis of project management tools in the electrical distribution industry to ensure Graybar’s platform sets the benchmark

Requirements:

• 5+ years of experience in product ownership, business analysis, or product management
• Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies
• Demonstrated ability to translate complex business processes into technical requirements and user stories
• Experience with products that have both internal users and external customer-facing components
• Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience)
• Experience in construction, lighting, electrical distribution, or project-based industries
• Experience with project management, takeoff, estimating, or BOM (bill of materials) tools
• Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally)
• Experience managing phased product launches with multiple user populations
• Understanding of portal design, customer self-service platforms, or B2B digital experiences
• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification
• Familiarity with ERP integration patterns (SAP S/4 HANA) or document management systems